We accept the following payment methods:

• Paypal
• Invoice via Klarna
• Instant bank transfer via Klarna
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Maerstro EC payment
• Ideal
• UnionPay
• Shopy
• egs transfer
• Bancontact

We calculate shipping costs as follows:

Small items such as jewelry

• Germany: free
• Europe: 6.50 euros - free for purchases over 50 euros
• Worldwide: 8 euros - free for purchases over 50 euros

Medium items such as pillowcases, dog collars, bags

• Germany: free
• Europe: 7.50 euros - free for purchases over 50 euros
• Worldwide: 10 euros - free for purchases over 70 euros

Large items such as baskets, seat cushions, plant pots

• Germany: free
• Europe: 11.50 euros - free for purchases over 100 euros
• Worldwide: 19 euros - free for purchases over 100 euros

If you have any questions about shipping, please feel free to contact us. Simply send an email to:

hello@cocosy.berlin

See item details for estimated delivery dates and shipping costs.

Customs and import duties:
Buyers outside the European Union are responsible for any customs or import fees that may apply.
We are not responsible for delays caused by customs.

We process all orders within 1-3 business days.

From the moment the shipment is handed over to the shipping service provider, you can expect the following shipping time:

• within Germany: 1-3 working days
• within Europe: 5-7 working days
• worldwide: 7-14 working days

Yes, we ship worldwide.

• We ship from Germany.
• There are no customs charges within the European Union.

• For orders outside the European Union, customs duties may apply in the destination country.
• These customs fees vary from country to country and depend on the respective import regulations.
• In most countries there are tax-free allowances, which range between 50 and 150 euros, depending on the country.
• No customs duties are charged within the exemption limits.
• Buyers are responsible for any customs or import fees that may apply.
• We declare all non-European shipments as best as possible to avoid any problems during import.
• We are not responsible for delays that
  caused by customs.

We accept returns and exchanges.

• Please contact us if you have any problems with your order. Simply send a short email to: hello@cocosy.berlin
• Contact us within: 7 days of delivery.
• Return items within: 14 days of delivery.

Return conditions:

• Buyers bear the shipping costs for returns
• If the item is not returned in its original condition, the buyer is responsible for any loss of value.
• Unfortunately, no exchange or return is possible for custom-made or personalized orders.

For our silver jewelry we use 925 silver, the so-called sterling silver.
It is harder than pure silver and therefore less sensitive to external influences.
Strictly speaking, it is an alloy of 92.5% pure silver and 7.5% other metals, usually copper.
The fineness is 925/1000, which is why it is also referred to as 925 silver. Our silver items always have a corresponding silver stamp that indicates the fineness.
925 silver is the most common form of silver jewelry.

Silver can tarnish over time and develop black spots and discolorations on
the surface, which are called "tarnish".
Tarnish is a natural reaction of silver to the surrounding air.

• However, tarnish does not affect the quality of the silver and can be easily removed at any time.
• You should therefore polish your silver jewelry regularly with a soft cloth or a silver polishing cloth to maintain its shine.

Think of grandma’s good cutlery made of “silverware”, which also needs to be polished regularly.

Basically:

• Avoid wearing the jewelry while swimming or showering, as this can accelerate tarnishing.
• Avoid contact with perfume, hairspray and other chemicals,
  which can damage the jewelry
• Avoid placing the jewelry in water that contains salt or chlorine, as this can accelerate tarnishing of the silver.
• Regularly wearing your silver jewelry can help keep it shiny. The friction against your skin and clothing naturally polishes the silver.

Storing silver jewelry:

Proper storage of silver jewelry is very important to preserve the
To prevent the material from tarnishing and avoid scratches.

You should always store your silver jewelry in a jewelry box or a small protective bag when you are not wearing it to avoid this tarnishing.

• Use a jewelry box
  or a soft fabric bag to store the jewelry.
• Avoid wearing silver jewelry with
  other metals, as this can cause the metals to chemically bond with each other and cause silver jewelry to tarnish or discolor.
• Humidity and heat can cause silver jewelry to tarnish,
  accelerate.

Cleaning and care of silver jewelry:

• It is best to use a special
  Silver cleaning cloth to clean your jewelry. You can buy these at your local drugstore, for example.
• Avoid hard brushes or abrasive cleaners that can scratch the
  surface can leave.
• There are many different types of silver cleaners on the market, such as wipes, pastes, or sprays.

All of these cleaners can often remove stubborn stains and discolorations and restore the shine of silver.

Brass is a compound of copper and zinc and not a precious metal like gold or silver.
Brass is very robust and you will enjoy your jewelry for a very long time.

To care for your brass jewelry, it should be cleaned regularly with a soft cloth and kept away from moisture.

Avoid contact with perfume, lotions and chemicals to prolong the life of your
to extend the life of jewelry.

• Brass jewellery, like its counterparts made of
  Precious metals can become “dull” and lose their shine due to various factors.
• These factors include perfume, lotions, creams and chemicals, but also heavy sweating under very hot summer sun and humidity in general.
• Think, for example, of the shiny “ship’s brass” on ships or yachts, which has to be polished regularly on the high seas to keep it shiny, as moisture, salt and sea air easily make it dull.

Fortunately, there are some simple home remedies that you can use to restore the shine to your brass jewelry if it becomes dull.
should be:

• The tomato paste / ketchup trick:

To do this, clean the brass jewelry with your finger and a little ketchup or
Spread and rub in tomato paste and then rinse with clean water
Rinse well and polish dry with a soft cloth.
Afterwards you can enjoy the full shine again :)

• The lemon-salt trick:

Cut a lemon in half, sprinkle one half with
coarse-grained salt and rub the material with it.
Finally, wipe with clean water and dry.
Even after using this trick, you can enjoy the new shine
delight :)

• The steel wool trick:

You can easily polish brass and copper with fine polishing steel wool at any time.
Polish to a high shine. Use extra-fine steel wool 0000 for polishing.
Pay attention to the really finest grain of the steel wool and if necessary ask in the
If you are unsure, please contact a specialist retailer. After a quick polish of your jewelry, you can enjoy its new shine again :)

No matter which trick you choose, polish your jewelry afterwards with a soft microfiber cloth to remove any minor residue.